Terms and Conditions | See Crete VIP Tours

Terms & Conditions

Before making your reservation with please read and accept our terms and conditions carefully.

Secure your booking

In order to make a reservation with SEE CRETE VIP TOURS you must fill out a form and accept all terms and conditions for your tour. If you make your reservation by phone or email you will be deemed to have signed the statement on the booking form and agree to all the terms and conditions set forth in the list below.

You have read and accepted all the booking terms and information we give you on our website. Our company takes no responsibility for injuries and serious injuries that may occur on our tours.
Pregnant women come at their own risk and have a total understanding of the dangers involved.
The booking on behalf of other persons guarantees that all the persons who will participate in the tour have been informed of all conditions.
You can consider the reservation valid and final when we send you a confirmation email or inform you personally by phone or in person.
Parents with children and babies bring them at their own risk and have understood all of the dangers that exist on all tours. All parents are personally responsible for their children on our tours.

Payments

The full payment of the tour amount must have either been made before your tour or on the date of your tour to one of our company staff.

Participation in the excursion

To participate in our tour you must give your Voucher ticket to the driver who will pick you up from the point of the pickup. If you have booked online, you will have your booking in electronic form and you simply show it to our driver. Our pickups are made from particular points on the east coast of Crete and include all hotels from Agia Pelagia to Malia and Sissi area (approximately 50 km)

Cancelation from the customer

In case of cancellation by the customer, the following cancellation fees are charged:

If the trip is cancelled by the customer 3 or more days before departure, 50% of the total amount will be withheld by the company SEE CRETE VIP TOURS.
If the tour is cancelled by the customer less than 48 hours before departure, 100% of the total amount will be withheld by SEE CRETE VIP TOURS.
In case the customer does not appear at the point of the pickup then your reservation is considered invalid and 100% of the total amount will be withheld by SEE CRETE VIP TOURS.

Note:
Because of the special circumstances we are undergoing due to COVID19 the company SEE CRETE VIP TOURS gives you the possibility to change your reservation 5 days or more before departure if there are places available for the new date you want to set. Otherwise you will be offered a new booking date by us.

Travel and Cancellation Insurance

The customer has the responsibility to have their own travel insurance that adequately covers any medical expenses, injury, death, repatriation, cancellation and curtailment, and any accidents and absolute with sufficient benefits.

SEE CRETE VIP TOURS is not responsible for any loss of luggage, money or personal items during the tour. Each customer is responsible for their luggage and personal items.

Liability insurance

Limited insurance held by the operator. By booking our tours the customer understands the potential risks that exist in adventure activities and the activities that are included in our tours and agrees to participate in them in his own will and responsibility. The customer also acknowledges and accepts that there may not be a policy that covers the company’s liability to its customers for injury, death, damage or loss that occurs anywhere in the world.

The customer acknowledges that SEE CRETE VIP TOURS has taken reasonable steps to ensure its liability. Although SEE CRETE VIP TOURS has various insurances, this booking term states that the customer must assume that they are not covered by the SEE CRETE VIP TOURS insurance policy, including liability insurance for death, injury, damage or any other loss.

During the tour

For the smooth and safe conduct of the tour, the customer accepts the authority and decisions of the employees, leaders, guides of the company SEE CRETE VIP TOURS. For the safe conduct of the tour, the staff of our company can exclude the client from the tour and at any point without refund or compensation if he deems that the client’s behaviour may adversely affect the conduct of the tour or if one of the clients commits an illegal act. Also our company ceases to be responsible for the return of this customer whose behaviour has been unacceptable. If a customer is not feeling well they should inform our staff in a timely manner. There is no refund for services that havent been used.

In case of change or cancellation of the tour

For security reasons and not only, there is a case of a change of itinerary or a delay in the program that we advertise in the brochure or in any other means or even cancellation of the trip for that day. This may occur due to harsh weather conditions, public holidays or incidents which are above our

If our company knows this in advance the customer will be informed when booking or otherwise during the tour.

In case our company SEE CRETE VIP TOURS cancels a tour for any reason, you have the opportunity to set a new date from the available ones that we will suggest or you have the right to get your money back.

The cancellation of the tour or the change of itinerary or a delay in the program can be done for safety reasons during a natural disaster, fire, dangerous weather and generally dangerous situations, but also in cases of total or partial damage of our vehicle or the illness of a customer or driver that can affect the safe conduct of an excursion which may endanger the safety of our guest.